Pullman Magenta Shores Resort
Pullman Magenta Shores Resort is a 5 star Central Coast resort nestled between the pristine waters of the Pacific Ocean and Tuggerah Lake, just 90 minutes north of Sydney on the Central Coast. The resort is luxuriously designed and is located just 15kms north of Terrigal. Perfect for a weekend escape, conference or wedding, this resort offers studio guestrooms and fully self-contained open plan 1, 2 and 3 Bedroom villas set amongst landscaped grounds and a short stroll from resort facilities, including a Day Spa and 18 hole Ross Watson designed links golf course.
- Nice accommodation but need more staffWe stayed here between Christmas and New Year in villa 1304, four adults and one toddler. The unit was good with nice master bedroom suite with balcony… and two other double bedded rooms sharing a shower room. All bedrooms are on upper level. On the ground floor there was a laundry with toilet, kitchen with central unit, dining area,sitting area and small terrace with dining table and chairs (only five chairs when we were there) no barbecue. Each property has one parking place which must be inconvenient for those bringing two or three cars - not unreasonable when the units sleep 6. The road is too narrow for cars to be parked and it is not allowed so people have to park near the main building. The larger of the pools is not large enough at busy times and there are insufficient areas to sit. When we were there people were using the tables and chairs by the cafe area as there were no loungers. When quiet it is a nice meandering pool for children although not suitable for teenagers and older children who want to play ball games as there isn't enough space without disturbing others in the pool and splashing everyone on the loungers. I felt very sorry for the young woman who ran the pool cafe (which didn't open until 11.30!) she never stopped making drinks and serving snacks with no other staff members by the pool. I think there should be a life guard pool/attendant at busy times also to check non guests do not come in. We saw teenagers come in with non resort towels, they hovered by the entrance gate until someone came out as they did not have a security card then took over one end of the pool with their games. They also need someone clearing away for the cafe and perhaps even delivering drinks to people to avoid the crowd hanging around waiting for service. There is another smaller pool on the resort suitable for young children and this has a snack dispenser machine, no staff. We ate in the a la carte restaurant on our first night and although it was very quiet (everyone was in the bar area due to happy hour) the service was slow as there was only one waitress trying to cope with the restaurant and delivering food to the bar area. The kitchen staff never stopped but food was stood waiting - later two more waitresses came to help but then disappeared again. The access to the beach was a disappointment and we didn't go as a family as it was too long a walk on soft hot sand to carry items needed with a little one. It is also quite steep at the end of the path to the beach which is large and was near deserted when I looked. There is a lifeguard but it needs a boardwalk to improve access. We went to Shelly beach which is good for children and there is a cafe and car park. This resort could be so much better, I got the impression it was run by accountants who look at the figures and don't look at the big picture if they are not careful they will loose their guests.
- Family holidayWe enjoyed our week-long holiday to Magenta Shores in a three bedroom villa. We were ten metres from the main pool which was terrific for our young boys.… The resort offered plenty to keep the family entertained - a driving range and putting green, flat and safe roads within the resort for bike riding, great lagoon pool and a generous living room area. We only visited the beach once. It's a long, sandy walk for little legs and the sea was rough. The resort's gardens and outdoor areas are very well kept. We threw a line in nearby at The Entrance, visited Toowoon Bay for the beach which has long, low waves terrific for children to boogie board, visited The Rockpool and lighthouse at Norah Head and went to the treetops course at Ourimbah State Forest which the kids absolutely loved. I read a lot of reviews prior to booking and had realistic expectations of the service and overall hotel quality. Expect a reasonable four star rather than five star hotel. I'm a Accor Le Club member so internet is free for me anywhere in the world. Recommend joining or it costs $7 a day. I think that the hotel would do better to convert Barrett's Restaurant from fine dining at $35/42 a plate to a high quality, family style restaurant. Families chose to eat in the bar area (fish and chips, burgers, Caesars) although it wasn't set up for sit down meals (only two dining tables, others are bar tables). Wood fired pizza is on offer on Friday and Saturdays. The bases are pre-made so the pizzas are nothing to write home about. Service is OK. You have to warm the staff up yourselves with a smile rather than the other way around! We explored TripAdvisor's local restaurant recommendations on most nights so didn't eat at the hotel (or we self-catered in the villa). Pet peeve for me - the pots and pans aren't non stick so you need to use a lot of fat or oil to ensure that your food doesn't stick. Tea and coffee are provided but bring everything else. Otherwise the villa was well set up with washer and dryer, TV in master and dishwasher. No drying lines. Lagoon pool itself is terrific. Enough room even at peak holiday season. Securing a lounger was only a problem once. The pool bar offers coffee and cocktails but is pretty basic overall. No hot food served. There is only one staff member and they don't do a clean up and there were empty glasses and rubbish poolside by the afternoon. This staffer definitely needs help a couple of times during service periods. Again, service was definitely not "holiday style". Generally impassive faces all round. Someone parked in our car space one night which really sucked! There was no way to find out who they were as reception said that their car was not registered. The hotel did a knock around but our only option was to park at the reception car park as there aren't any visitor spaces at all near the villas. This is a real problem and very annoying. Apparently it happens a lot so a drop-down car space lock would be a really good idea so that guests aren't inconvenienced by other annoying guests! Overall, we "did our own thing" and treated the experience as a comfortable, self catered holiday in a comfortable and spacious villa so let the average service pass us by.
- Beautiful property, terrible serviceI think this is the 5th time my family have stayed at a villa at Magenta Shores Resort, and with the service getting worse each time, this is likely to… be the last. You get the feeling the right hand doesn't know what the left hand is doing. The food is great at Barretts Restaurant but the service is slow and sloppy. They brought us a bottle of Prosecco and after pouring us a glass each they left the bottle in its cooler miles away from our table, which would have been no problem if they ever bothered to come and refill our glasses. They took about 40 minutes to bring our entrees and apologised that they were rushed with orders. The restaurant was about 10% full!! I am right now sitting at the 'pool bar'. It is a glorious sunny day in peak holiday season yet the bar/cafe is closed. As it was in similar conditions yesterday. There is no one here to take orders for any food or drinks so you would have to walk for 5 minutes to get to their indoors bar, where the menu is extremely limited. I have seen at least 2 pizza delivery service cars pull up outside guest rooms because obviously the resort is not doing a great job of catering to us! And why is there no longer TVs in the second and third bedrooms? And now there is a charge of $5 per tennis racquet hire for a service that was always free? It's the little things Pullman! Most of the staff (exceptions are the lovely Roisin and Michelle) walk around like we guests are mere inconveniences, particularly at breakfast. These complaints may be first world problems but we are paying first world prices, so I think it's fair to expect the 5 star service they boast! We've overheard lots of other guests with similar complaints. Really it's a shame, as the location, the villas and the grounds are superb.