The Sebel Sydney Chatswood 4.5 stars

Customer review rating (ALL Rating) 3.4/5 616 reviews

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The Sebel Sydney Chatswood - Image 1
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37 Victor Street, 2067 CHATSWOOD, Australia

Description

Hotel extras

  • Elegant conference spaces

  • Heated mineral pool

  • Gymnasium

  • Located in the heart of Chatswood steps from major shopping and dining precincts

  • All apartments are spacious and feature a balcony

Our accommodation(s)

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Hotel location

The Sebel Sydney Chatswood

37 Victor Street
2067 CHATSWOOD
Australia

GPS:-33.797508, 151.182532

Telephone
Fax +61 2 9411 6177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  616 reviews

TripAdvisor Rating  3.5/5  377 reviews

Exceptional Location and great layouts for apartments

Customer review rating 3.5/5

Kay M. Business - Confirmed reviews ALL

The apartments are fabulous sizes and will fit a good sized family in the rooms - comfy beds a with configurable bedding (eg: 2x singles, queen etc). There is the basic amenities in the apartment but duly noted that these are not replenished as apartments are not serviced. The location is wonderful, just in front of Westgate and a street mall so it is fabulous - great access to the apartment, parking and two car parks for drop off. Great price for a 2BR apartment - nice pool and very friendly to a comfortable stay. On the negatives, the things that prevented this as a 10/10 a) Kitchens are a little sparse in some products for use (eg: cutlery/ washing powders etc...) b) Not serviced and amenities not replenished for longer stays c) Breakfast is a "bag" of items - exact same items each day which was not advised until received (I thought there must have been a breakfast area). This is a problem for us who had diabetes and allergies (eg: not worth paying for this) d) Very inflexible about late/early check-in / outs so definitely worth checking if this is a requirement as I often moved between hotels (understandable but I got mixed messaging on two of my stays - one said yes and one said no and it had me stranded with 5 suitcases for 3-4 hours) Receptionist (I think she was French) is lovely, helpful and professional - thank you. Manager was lovely too and personally made a bed when housekeeping forgot to turn the twins into a king bed when the mistake was made (over and above).

Dear Karen, We appreciate you taking the time to complete our survey from the Sebel Sydney Chatswood. It was disappointing to note our room maintenance and breakfast was not up to standard, I apologise for any inconvenience this has caused. Further investigation will occur to prevent this from continuing. It was a pleasure to receive such positive feedback regarding our facilities and location, we are glad you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Thank you again for sharing your experience, we appreciate your detailed feedback. Kind regards, Sandra Crisafi General Manager The Sebel Sydney Chatswood

Good location, quite rooms, staff very nice.

Customer review rating 3.5/5

Mark E. Families - Confirmed reviews ALL

Wrong name in email survey. Have asked twice by email requesting invoice for stay in October, no reply, no one answers phone when called, rings out.

Dear E., We appreciate you taking the time to complete our survey from the Sebel Sydney Chatswood. An invoice has been sent to your email, thank you for your patience. It was a pleasure to receive such positive feedback regarding our location and staff, we are glad you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Kind regards, Sandra Crisafi General Manager The Sebel Sydney Chatswood

Well located

Customer review rating 3.5/5

L M. Families - Confirmed reviews ALL

2 night stay

Dear Larissa, We appreciate you taking the time to complete our survey from the Sebel Sydney Chatswood. We appreciate your comments in relation to the staff, this is something we take very seriously. This will be further investigated to ensure our team better serves our guests in the future. It was a pleasure to receive such positive feedback regarding our location and cleanliness, we are glad you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Kind regards, Sandra Crisafi General Manager The Sebel Sydney Chatswood

Great location but needs refurbishment

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Curtain in bedroom didn’t shut, missing curtain in dining room, hair all over the bathroom floor, no tea towel and dirty spa. Expect more from a Sebel.

Dear Rachel, We appreciate you taking the time to complete our survey from the Sebel Sydney Chatswood. It was disappointing to note our cleanliness was not up to standard, I apologise for any inconvenience caused and this will be further investigated to ensure it doesn't continue. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind regards, Sandra Crisafi General Manager The Sebel Sydney Chatswood

Disappointing

Customer review rating 2.5/5

Jeff W. Couples - Confirmed reviews ALL

After many years of staying at this hotel, it was very disappointing.

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.