Pullman Port Douglas Sea Temple Resort & Spa
Pullman Port Douglas Sea Temple Resort and Spa is a luxurious 5 star resort, located on the famous Four Mile Beach, Port Douglas. A haven of style and tranquillity, Pullman Port Douglas offers a range of accommodation styles, from studio spa rooms, one, two and three bedroom apartments, to penthouses and beachside villas. Take a dip in one of the largest pools in the southern hemisphere, unwind in the blissful day spa or play a round on the neighbouring Palmer Sea Reef championship golf course.
- Mmm nice but some disappointmentWas so excited it looked amazing online, and first appearance was lovely. Then we find our room is in the back blocks overlooking a bamboo screen! I asked… to be close to reception as hubby has disability- couldn't have been much further away. Room was lovely, clean and spa huge, no welcome water as an Accor member. Welcome letter came on day two! Although did receive a body scrub, face washer, hand towel and two water bottles which was nice. No one came near us at all, however when we asked for help it was given. Only enough room for one suitcase, invitation to meet manager but delivered the day of and so when we received it after a day out it was too late. We thought the hotel was fine until we went back to Cairns for our last night at the Pullman Reef hotel Casino now that was memorable and let me explain why. To me it's the little things that make a hotel stay memorable - like an upgrade, sea or pool view, luggage delivered to the room, platter of fruit and chocolate with bottled water on arrival, more chocolate and water before bed, luxurious robes and slippers. The room was amazing and staff couldn't do enough for us. This is the first Pullman to WOW us and we have stAyed at several. So really sorry Pullman Port Douglas you need to lift your game with the little things - take a leaf out of the Pullman Reef in Cairns.
- Long way from the centre of townMy studio room was located at the back of the resort and had a very poor outlook. Upon checking in, I found that the resort was almost in the next suburb… from Port Douglas and it was an hour walk into the township. Fortunately my booking agent was able to change me to another fully self contained apartment in the heart of Port Douglas for the same price as the Sea Temple room.
- Nice Facility with Australian ServiceAfter travelling around Asia Pacific for work I am always astounded by the service given in South East Asia and the Pacific Islands. The Pullman Port… Douglas is a great facility with nice spacious rooms and a great pool. On our first night we decided after travelling from Sydney to Port Douglas to stay in the hotel and have dinner on the grounds. The hotel area is quite nice, over looking the pool. The service however was mind boggling. We arrived and requested a 630pm booking, this was refused and we were only able to be seated at 6pm or 7pm. After reaching our room and settling in I called the restaurant again and was told we could not be seated at 630 as they had 3 large tables booked at this time. Given this we decided to go to the bar at the restaurant as advised and were greeted by a huffy restaurant manager. At that time (620pm) there was one table of 9 people and one table of 5 people seated. It was near empty, and this was a Saturday night. Through the whole evening two tables were never occupied next to each other. At one stage a mother will two young children asked to be seated to have a meal. She was turned away as they claimed the restaurant was full. Later in our trip we were seated at the pool bar and my pregnant wife felt like a snack before dinner. The time was 4:05pm and I was advised the food stopped at the pool bar at 4pm so it was not possible to order a simple bruschetta. The strange thing is we could get this food but had to order it from our room. I just wonder how much harder it would have been to walk it to the pool? Obviously to hard. I know these are not bid issues but I find the service in Australia to be poor and the Pullman lived up to my expectations in this regard. We have such great locations but dont seem to be able to provide the hospitality standards other regions can.