The Swanston Hotel Melbourne, Grand Mercure
Positioned in the very heart of Melbourne city, The Swanston Hotel, Grand Mercure is surrounded by the most popular shopping and business precincts, theatres, galleries, bars and restaurants. Located close to Bourke Street Mall and Federation Square and offering 200 modern, spacious rooms, The Swanston Hotel, Grand Mercure features superior service, along with a well equipped gym, indoor swimming pool and valet parking, plus comprehensive dining options including 24 hour room service.
- Family vacationStayed here for 10 days with the family over Dec/Jan. Second time we have stayed here. The hotel is in a great location right in the CBD. Everything is… so handy. The rooms are fine. The decor in places could do with a bit of sprucing up. Check in/check out process is easy. There is a place to store your bags securely if you arrive early.
- Lovely Hotel let down by bad systemGreat room and location undermined by lack of system at front desk. We waited several times at all 3 desks for checking in, out and to ask questions. We… experienced standing in multiple lines. Once we moved to another desk when finally at the front another one (which was busy), only for the staff member to answer a phone and leave us waiting... as the previous line moved along. Other times the staff members moved away from the desk we had been waiting at......NO SYSTEM.... VERY FRUSTRATING. The saddest thing is that when I am asked many times per day about our stay, I have to tell them the truth. Great room, terrific location.... ruined by much wasted time standing juggling luggage. I would be happy to be contacted directly: 0459 738 373, Dr. Peter D Flaherty