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The Swanston Hotel Melbourne, Grand Mercure

The Swanston Hotel Melbourne, Grand Mercure

The Swanston Hotel Melbourne, Grand Mercure

Hotel Information

4.5 Stars
195 Swanston Street Melbourne VIC 3000 Australia

Positioned in the very heart of Melbourne city, The Swanston Hotel, Grand Mercure is surrounded by the most popular shopping and business precincts, theatres, galleries, bars and restaurants. Located close to Bourke Street Mall and Federation Square and offering 200 modern, spacious rooms, The Swanston Hotel, Grand Mercure features superior service, along with a well equipped gym, indoor swimming pool and valet parking, plus comprehensive dining options including 24 hour room service.

Features

General

Air Conditioned, Bar/Lounge, Cable/Satellite TV, Coffee/Tea Maker, Complimentary Toiletries, Connecting Rooms, Disabled Access, Hair Dryer, In Room Movies, Mini Bar, Non-Smoking Rooms, Private Bathroom, Refrigerator, Restaurant, Room Service, Shower, Towels, TV

Internet

High-speed Internet is available at this hotel. Internet via modem/data port is available.

Parking

Car parking available

Activities

Fitness Centre, Medical Assistance Available, Pool, Tour Desk

Services

24 Hour Reception, Audio/Visual Equipment, Babysitting/Child Services, Business Center, Concierge, Conference Room(s), Currency Exchange, Direct Dial Phone, Elevator/Lift, Laundry Service, Meeting Rooms, Porters, Safe-Deposit Box, Wake Up Service
Certificate of Excellence 2013
  • Family vacation
    Stayed here for 10 days with the family over Dec/Jan. Second time we have stayed here. The hotel is in a great location right in the CBD. Everything is so handy. The rooms are fine. The decor in places could do with a bit of sprucing up. Check in/check out process is easy. There is a place to store your bags securely if you arrive early.
  • Lovely Hotel let down by bad system
    Great room and location undermined by lack of system at front desk. We waited several times at all 3 desks for checking in, out and to ask questions. We experienced standing in multiple lines. Once we moved to another desk when finally at the front another one (which was busy), only for the staff member to answer a phone and leave us waiting... as the previous line moved along. Other times the staff members moved away from the desk we had been waiting at......NO SYSTEM.... VERY FRUSTRATING. The saddest thing is that when I am asked many times per day about our stay, I have to tell them the truth. Great room, terrific location.... ruined by much wasted time standing juggling luggage. I would be happy to be contacted directly: 0459 738 373, Dr. Peter D Flaherty
  • Ideally located
    An ideally located hotel in the heart of Melbourne, with easy access to all the sights and places of interest. The hotel itself has everything you need, and would expect from a city centre hotel of this standard. Staff were pleasant and helpful.