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Mercure Gold Coast Resort

Mercure Gold Coast Resort

Mercure Gold Coast Resort

Hotel Information

4 Stars
64 Palm Meadows Drive Carrara QLD 4211 Australia

Mercure Gold Coast Resort is located at one of the world's best coastlines, the Gold Coast, just minutes away from Surfers Paradise. Surf, fish, dive or discover the new "worlds" at Dreamworld, Sea World, Warner Brothers Movie World and Wet 'n' Wild World. Located 30 minutes from Gold Coast Airport and just minutes away from the beautiful Gold Coast beaches, Surfers Paradise, Currumbin Sanctuary, Robina Town Centre, Skilled Park, and Metricon Stadium, Mercure Gold Coast Resort is perfectly positioned for your business or pleasure trip. Enjoy an array of exceptional amenities at the Mercure Gold Coast Resort, including spacious rooms and suites, swimming pools, conference facilities and five championship golf courses.

Features

General

Air Conditioned, Bar/Lounge, Cable/Satellite TV, Coffee/Tea Maker, Complimentary Toiletries, Connecting Rooms, Disabled Access, Ensuite, Hair Dryer, Highchairs, In Room Movies, Non-Smoking Rooms, Private Bathroom, Refrigerator, Restaurant, Room Service, Shower, Towels, TV

Internet

High-speed Internet is available at this hotel. Internet via modem/data port is available.

Parking

Car parking available

Activities

Bath/Hot Tub, Excursions, Fitness Centre, Garden, Golf Course, Massage, Massage/Beauty Centre, Medical Assistance Available, Pool, Sauna, Spa Bath/Jacuzzi, Tour Desk

Services

24 Hour Reception, Audio/Visual Equipment, Babysitting/Child Services, Ballroom, Banquet Facilities, Business Center, Concierge, Conference Room(s), Currency Exchange, Direct Dial Phone, Elevator/Lift, Late Check-Out, Laundry Service, Meeting Rooms, News Stand, Porters, Safe-Deposit Box, Secretarial Service, Security Guard, Wake Up Service
Certificate of Excellence 2014
  • It was ok and very quiet
    Very peaceful and quiet location. Not much else to do at the resort unless you have a swim ir play golf. Nice views over golf course. Rooms are nice and clean. Disappointed with buffet breakfast which was included. Front reception friendly as were all staff.
  • Some drawbacks here and there, but generally decent.
    We were in a group tour and were visiting some popular tourist sites in Gold Coast, and we were arranged to stay in this resort for 3 nights. However, due the schedule and itinerary, there are a number of features we had no luxury to enjoy during our stay; still, there are some drawbacks that is quite obvious to notice. I'll try my best to avoid criticisms against those features I didn't use, and focus on the shortcomings that affected us. Generally, the resort is decent. Distinguishing from ordinary hotels and casino hotels we stayed in the U.S., Mercure Gold Coast Resort does live up to its name. The design of whole place, the arrangement of rooms, and the beautiful scene of gardens, all these features, accompanied by the everlasting sunshine in Gold Coast, make this place like a paradise that is meant to be enjoyed by people who temporarily fled from the works. The trees and plants add a feel of nature to the resort, allowing tourists to directly contact mother Earth just in a few steps. I even heard that sometimes there will be wild kangaroos appearing in the surroundings. The balconies adjoining the rooms are wonderful. If it were not for the tour, I would gladly lie on the chair and spend a whole morning sipping a cup of coffee on it. The refrigerator comes in handy when you buy a large volume of soft drinks and have a problem storing them. I knew some people would complain about the absence of toasters and microwaves, but since I didn't think I would use them anyway, and if I need hot water, a coffee/tea maker is available and there are even free tea bags inside the cabinet, so the fact doesn't really bother me at all. The locker was useful because I brought a laptop with me. The sockets are plentiful and each socket, possibly in compliance with Australian laws, has its own switch, making them more eco-friendly and less electricity is prone to be wasted. As for other features and amenities. The breakfast is typically self-served as in most hotels and resorts. The selections and kinds, in my opinion, are acceptable. Bacons, hams, scrambled eggs, cereals, juice, coffee, hash browns, you name it, are all available. Even if some foods are temporarily unavailable, they will be replenished fast. The staffs are polite and kind, and they will clean the tables for the next use really quickly. The staffs in the reception are also kind and wholehearted. When I went to the reception and asked some questions about the Internet and stores, one of the staffs was really patient, with smiles always on her face. The gymnasium is quite spacious, and there is even a spa beside it. The size of swimming pool is satisfying. Although I didn't have the chance to enjoy the pool, I could still imagine the joy of swimming in it. But of course, there were drawbacks as well. Probably because it is a resort, there are no elevators outside the lobby at all. For those people who carry heavy luggages with them, it's really inconvenient when you need to manually move the luggages upstairs and downstairs. Literally, there is no free Wi-Fi. The only free Wi-Fi that is available is a quota given to each of the customers, requiring him stay in the lobby, with a cap of 50 MB that is limited to 30 minutes usage only per 24 hours. The cycle is repeated on the basis of the former usage, which means that it's not like you can reconnect and use your quota after 0:00, it's that you need to wait for another 24 hours after you've used up your quota today. Certainly, Wi-Fi is available in the rooms as well, but frankly, it is overpriced, and even if you pay for it, in the purchased period of time, the bandwidth is not unlimited, make it a deal-breaker for me. According to our guide, it's the tradition in Australia that expecting everyone to pay for their use of a particular good and service. Nonetheless, I heard that in Brisbane, it's not always the case. Even if it's true, in a world full of information and wide usage of the Internet, if it's not for the reason that the resort wishes people to enjoy the slow-paced lives as much as possible, I cannot come up with another plausible reason that can exonerate the absence of Wi-Fi. Another reason that makes the absence of WiFi a more serious problem is that the resort is rather far from stores, restaurants and other entertainment. Basically, if you're not able to surf the Internet, you have to stay in your room, do nothing other than drinking your coffee, eating potato chips and watching TV, because the gymnasium and the swimming pool are not open all day long, and the spa is costly, to be honest. What’s more, the condition of amenities and tools between rooms is not consistent. In our room, the lamp on the table doesn’t work at all. And in some other rooms, some of the sockets are not powered. I think they’re some minor maintenance issues, though not serious at all, that still need to be dealt with. There is triangle-shaped card on the table that tells you almost everything you need. From the numbers of various extension lines, to the amenities available in different places inside the resort. Nevertheless, the card, in my humble opinion, needs to be updated. For example, the card tells that a store that sells souvenirs and some goods is in the lobby, but it simply doesn’t exist. The card also tells that if you need some cash, there is an ATM inside the lobby as well. Again, it’s not. One of the staffs even told me that if I need to buy flip-flops or withdraw some cash, the nearest store and ATM are 5-10 minutes drive away, which is funny because we don’t have a car since we are in a group tour. Finally, according to the guide, one will simply need to insert one’s room card in the reader to gain access to the swimming pool. However, unfortunately, it’s not the case again. No matter how many times I tried to insert my card, the gate just wouldn’t open and I couldn’t even touch the pool in the boring night. It’s not like I was trying to enter in the wrong time, even if it was the opening hour, the card just wouldn’t grant me access. I knew that it was an issue that could easily be coped with by just contacting the staffs, but while I didn’t think it was necessary since we would only stay for 3 nights, I thought that it should not happen in the first place. The verdict. While Mercure Gold Coast Resort is generally decent and nice, the people there are friendly and kind, and the views there are beautiful, natural, peace, and quiet, there were shortcomings here and there during our stay. The maintenance issues and the absence of WiFi are easier to solve, but the lack of lifts is a more serious one that cannot be simply overcome without overhauling. The location of the resort is quite far away from other tourist sites and attraction points, so if the traffic problem cannot be easily dealt with, some alternatives such as opening a store selling common goods, or an ATM, are things that I think can be considered. Yet, even if in the near future, these services or features won’t be realized, the card put on the table in each room does need updating; otherwise, it will misleading people into believing that some features do exist.
  • Relaxing
    Such a beautiful place. Very inviting by staff. Rooms clean and fresh and comfortable. Pool area very big and pool huge. Great service by staff. Under cover parking a little light on if you dont get in early, but street parking is a plenty. Our meals where beautifuly presented and tasty.