ibis Melbourne Glen Waverley 3 stars

Customer review rating (ALL Rating) 4.2/5 1,227 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Guests staying at ibis Melbourne Glen Waverley can enjoy a wide range of convenient services and facilities, such as complimentary WIFI access in guest rooms and throughout the hotel, connecting guest rooms and reduced mobility guest rooms.

Our accommodation(s)

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Hotel location

ibis Melbourne Glen Waverley

297 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.882978, 145.1652

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

ibis Kitchen and Bar

ibis Kitchen and Bar is located on the ground level of the hotel, and open for Breakfast, Lunch, Dinner and afternoon and evening drinks. A Bistro style menu is suited to both business and leisure travelers seeking an easy, comforting and delicious meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,227 reviews

TripAdvisor Rating  4.0/5  575 reviews

Ibis hotel operating like a Novotel

TripAdvisor rating 5.0/5

Nadeesha5814 TripAdvisor review

I have stayed at Ibis hotels before but this was a pleasant surprise. Rooms were spacious, staff was extremely friendly and supportive and hotel was very clean. Enjoyed the 6 nights stay there and will definitely stay at this hotel whenever I am going to be in Melbourne.

Dear Nadeesh, Thank you very much for your kind review. We're thrilled to hear that our spacious rooms provided a comfortable stay and that our team's friendliness and support stood out during your visit. Our commitment to cleanliness is a top priority, and it's rewarding to know this contributed positively to your six-night stay. It's also wonderful to learn that our hotel's location enhanced your Melbourne experience. We look forward to welcoming you again soon. Best wishes, Kelum Gintotage Hotel Manager ibis Melbourne Glen Waverley

Ok

Customer review rating 3.5/5

Stu Business - Confirmed reviews ALL

We would have preferred slightly better room

Dear Stu, Thank you for sharing your experience with us. We're delighted that our team's friendliness stood out to you and appreciate your recognition of their efforts. It's also great to hear that our rigorous cleanliness standards met your expectations, contributing to a comfortable stay. We understand that our rooms may not have fully met your expectations, and we want to assure you that we are dedicated to providing a high level of comfort and style across all our accommodation options. Our modern, carpeted rooms are designed with our guests' satisfaction in mind, featuring individual temperature air control for a personalized stay. We hope that the convenience of our location, within walking distance to the Glen Shopping Centre and restaurants, added value to your visit. We hope to welcome you back in the future. Best regards, Kelum Gintotage Hotel Manager ibis Melbourne Glen Waverley

Very poor customer service

Customer review rating 2.0/5

Dr. Z. Families - Confirmed reviews ALL

Staff Communication was very poor and few employees were very rude

Dear Dr, Thank you for sharing your review. We are truly sorry to hear about your experience with our customer service, as we strive to provide a welcoming and professional environment for all our guests. It's disappointing to learn that our staff did not meet the high standards of hospitality we set for ourselves, and we regret any inconvenience caused regarding the breakfast charges. While we do pride ourselves on our hotel's cleanliness and the positive remarks we frequently receive about our friendly staff, we acknowledge your experience did not reflect these aspects. We take your comments seriously and will use them as an opportunity to review our training processes to ensure all guests feel respected and well-served. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Kelum Gintotage Hotel Manager ibis Melbourne Glen Waverley

Great stay

Customer review rating 4.5/5

R. Solo - Confirmed reviews ALL

Lovely people at Reception. One of the most comfortable beds and pillow that I have slept in at a hotel. Rom service dinner was great. Had a fabulous view from my room. Breakfast was a little disappointing. Would definitely stay here again.

Dear R., Thank you for taking the time to review your stay. We're delighted to hear that our reception team made a great impression and that you found the comfort of our ibis Sweet Beds to your liking. It's also wonderful to know that the room service dinner and the view from your room added to the enjoyment of your stay. We regret to hear that breakfast did not meet your expectations. We're continuously working on enhancing our dining experiences and appreciate your feedback. Our commitment to providing a memorable stay is reflected in our efforts to maintain a clean, welcoming environment, and we're glad this resonated with you. We hope to have the opportunity to welcome you back. With very best wishes, Kelum Gintotage Hotel Manager ibis Melbourne Glen Waverley

Friendly, clean hotel

Customer review rating 4.0/5

David Couples - Confirmed reviews ALL

Great service with consistent standard

Dear David, Thank you for taking the time to share your review. We're thrilled to hear that our team's friendliness and the cleanliness of our hotel met your expectations. It's fantastic to know that the consistent standard of service contributed to a positive experience. Our team strives to provide excellent service, and we're glad that the lovely woman at breakfast made a special impression. We note your comment regarding the restaurant's closure over the weekend. While our restaurant is indeed closed for dinner operations from Friday to Sunday, we do have room service available, and our location offers a variety of dining options within walking distance at the Glen Shopping Centre & Restaurants. We appreciate your high rating for our sustainable development initiatives. Our commitment to the environment is something we take pride in, and we're glad that it resonates with our guests. We hope to see you again soon. Best regards, Kelum Gintotage Hotel Manager ibis Melbourne Glen Waverley

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Other web-users rate our hotel

  • 473 reviews 8.9/10 Location
  • 832 reviews 5.9/10 Room
  • 755 reviews 7.4/10 Service
  • 14 reviews 3.8/10 WiFi
  • 404 reviews 5.1/10 Cleanliness
  • 218 reviews 5.1/10 Value
  • 177 reviews 7.3/10 Breakfast

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