Pullman Reef Hotel Casino 5 stars

Customer review rating (ALL Rating) 4.7/5 2,697 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

Our accommodation(s)

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Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street, PO Box 7320, Queensland
4870 CAIRNS
Australia

GPS:-16.923458, 145.779488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,697 reviews

TripAdvisor Rating  4.5/5  2,588 reviews

Certificate of excellence 2023

The best hotel in Cairns

Customer review rating 5.0/5

Peter S. Solo - Confirmed reviews ALL

Perfect in every way. Friendly professional staff. Spotless room.

Dear Peter S., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Our go to hotel in Cairns

TripAdvisor rating 5.0/5

Susie L TripAdvisor review

This is by far the stand out hotel in Cairns. Located in the heart of the city and within walking distance of everything. The rooms are spacious with the decor suited for the tropical environment. The service if first class from when you arrive, to Housekeeping and the security team that welcome you to the casino.

Dear susie1824, Thank you so very much for taking the time to review your 5 star stay with us. We are thrilled that you had such a memorable experience and found our staff so welcoming and professional! I will certainly pass this onto the team. We look forward to welcoming you back to stay again soon, for another relaxing visit in luxury. Sincerely, Wayne Reynolds General Manager Hotel

Great location

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Lovely room but I found the hotel to be excessively chilled

A Great Stay

Customer review rating 5.0/5

David M. Business - Confirmed reviews ALL

Lovely staff - beautiful rooms Restaurants are fantastic.

Average

Customer review rating 2.5/5

Brett Families - Confirmed reviews ALL

I need an accessible bathroom which was regarded as an upgrade

Dear Brett B., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our accessible rooms are indeed located with beautiful inlet view rooms which are our premium room type. As we only have 3 of these rooms we do not have them in our superior room category. Breakfast can be selected at the time of booking however you do need to confirm 2 breakfasts when making this choice. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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Other web-users rate our hotel

  • 772 reviews 9.5/10 Location
  • 1,477 reviews 8.6/10 Room
  • 1,631 reviews 9.4/10 Service
  • 8 reviews 7.1/10 WiFi
  • 536 reviews 8.6/10 Comfort
  • 450 reviews 7.2/10 Cleanliness
  • 370 reviews 7.4/10 Food
  • 327 reviews 7.8/10 Vibe

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