Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 4,947 reviews

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81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,947 reviews

TripAdvisor Rating  4.0/5  3,354 reviews

Great location

Customer review rating 3.5/5

Steve Friends - Confirmed reviews ALL

A great location to walk or catch transport. Hotel staff friendly and helpful. Room was very nice and clean.

Bonjour Steve, Thank you for sharing your experience. It's great to hear you enjoyed our convenient location and the helpfulness of our staff. As a Gold member of the ALL – Accor Live Limitless loyalty program, your insights are incredibly valuable to us. We appreciate your suggestions for improvement, including offering more information on hotel services and enhancing the bathroom lighting and WiFi speed. Rest assured, we are committed to making these enhancements to ensure our guests have an even more enjoyable stay. We look forward to welcoming you back, aiming for that perfect experience next time. Merci, Fraser Ross General Manager fr…

In the heart of things

Customer review rating 4.5/5

Bryce Friends - Confirmed reviews ALL

Great stay in a welcoming and well-appointed hotel. The Concierge was attentive and friendly, not least the champagne on arrival to ease the slight wait for check-in.

Bonjour Bryce, Thank you for your review and for staying with us at Sofitel Gold Coast Broadbeach. We’re glad you appreciated the attentive service and welcome champagne. Regarding your feedback, we aim to streamline our check-in process and will work on better communicating the availability of services like our ground-level bar/restaurant. We’ve updated our mini-bar service to offer a wider selection through a Mini Bar menu and QR code, enhancing your experience while making check-out quicker. We understand the importance of an efficient departure and will consider your suggestion for an express check-out option. We value your insights and are here to make your next stay even smoother. For any further assistance, please reach out. Merci, Fraser Ross General Manager fr…

Always love a Sofitel Experience

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The Sofitel in Broadbeach doesn't disappoint. The location, the staff and the hotel itself are lovely, as is the delicious breakfast... if you go there, be sure to stay for breakfast!

Bonjour Niike, Thank you for your wonderful review and for choosing Sofitel Broadbeach for your business trip. It’s a pleasure to hear that you enjoyed the location, our team's service, and the breakfast that we pride ourselves on. As a Platinum member of ALL – Accor Live Limitless, your insights are invaluable to us. We're delighted that your overall experience was positive, but I note your feedback regarding the WiFi speed. Rest assured, we are looking into improving this to ensure faster and more reliable internet access for all our guests. We're thrilled to have met your expectations in almost every area, and we appreciate your high recommendations of both our hotel and the loyalty program. Your satisfaction with our sustainable development initiatives is also encouraging, as we continually strive to enhance our environmental efforts. Thank you again for your loyalty and support. We look forward to welcoming you back soon, aiming to provide an even more seamless and satisfying experience. Merci, Fraser Ross General Manager fr…

It was ok

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Bed was pretty worn out

Bonjour Brent, Thank you for taking the time to provide detailed feedback on your recent stay with us. While I’m pleased you chose Sofitel for your trip, it’s clear from your comments that we did not fully meet your expectations, especially regarding the comfort of the bed and your overall experience. As a Silver member of ALL – Accor Live Limitless, your comfort and satisfaction are particularly important to us. I’m sorry to hear that the bed comfort and availability of food and beverages did not meet your standards. Please rest assured that we take your comments seriously and are looking into these issues as a matter of priority to ensure they are addressed and improved upon. We appreciate your loyalty and the chance to understand how we can better serve you. I hope we have the opportunity to welcome you back in the future and provide a stay that truly reflects the high standards we aim to achieve. Should you wish to discuss any aspects of your stay further, please do not hesitate to contact me directly. Your continued patronage is very important to us, and we’re committed to ensuring your next visit is much more satisfying. Merci, Fraser Ross General Manager fr…

good stay

Customer review rating 5.0/5

D L. Couples - Confirmed reviews ALL

nice old style hotel where it was easy to turn on the lights and tv and everything worked well.

Bonjour D L., Thank you for sharing such a glowing review of your recent stay at Sofitel Gold Coast Broadbeach. It's wonderful to hear you appreciated the classic charm of our hotel and found everything, from the lights to the TV, working seamlessly. Your satisfaction with the booking experience via the Accor ALL App and your recommendation of our brand truly mean a lot to us. As a valued Diamond member of ALL – Accor Live Limitless, your feedback is especially important. While it’s heartening to see high scores across most areas, we note there’s room for improvement in your breakfast and check-in experience. Rest assured, we are keen to address these aspects to ensure an even more delightful stay next time. Thank you again for your loyalty and for taking the time to share your experience. We look forward to the opportunity to welcome you back for another memorable stay. Merci, Fraser Ross General Manager fr…

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Other web-users rate our hotel

  • 1,351 reviews 9.5/10 Location
  • 2,303 reviews 6.7/10 Room
  • 2,378 reviews 8.3/10 Service
  • 115 reviews 4.5/10 WiFi
  • 715 reviews 5.5/10 Cleanliness
  • 697 reviews 8.5/10 Breakfast
  • 613 reviews 4.8/10 Amenities
  • 587 reviews 6.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.