A stylish and modern 4.5 star hotel, Novotel Brisbane occupies a prime location in the heart of the Brisbane city centre and offers guests premium accommodation, along with extensive conference and leisure facilities. The 296 contemporary rooms and suites are perfect for business or leisure travel. Novotel Brisbane features a great restaurant and bar, a contemporary café, lap pool, outdoor terrace, fully equipped gym, sauna, undercover parking and conference facilities for up to 350 delegates.
- Great!This was my second stay here 18 months apart (and coincidentally in the EXACT SAME ROOM!). Great location for train station and walking to and from the… mall. The only issue with checking in was we had booked through QANTAS in May (for December) and when we arrived they could not find our booking? then spent about 10 minutes trying to work that out and they still couldn't find it? Room was great and big enough for two people overnight. Breakfast the net morning was included and there is plenty to choose from. Full of Taylor Swift fans after the concert which was fun (and yes that is why we were there). Would stay again (provided they could find our booking).
- novotel has a universal consistencyIf you were blindfolded and taken from city to city and moved from one Novotel to another, you would never know where you are. They have a wonderful consistency.… McDonalds has that same type of consistency and that is not a bad thing. The rooms are similar: they are clean, spacious, with good HVAC and good wifi. The breakfasts are filling and vary minimally from location to location. You always know what you are getting and that is a good thing! This property is very close to the central train station but a bit away from the center of Brisbane, a bit isolated. If I were single woman, I would not feel especially safe venturing out at night for a meal in the center of town; as a man it did not bother me.
- Good and bad equals averageFirstly I have to say I got a really nice surprise thanks to Jordan who organised the TV in my room to be replaced to a new one since they were doing the… rollout already and I was staying for the week, with the old TVs not receiving even the Novotel channels. Unfortunately there didn't seem to be movies on demand, etc even with the new TV? Room service is usually great and fairly speedy (except one night when they ordered me a full main sized salad instead of the side salad I asked for) But it really goes downhills from there. They didn't tell me about the special breakfast pricing I had until I found out about it on the last day. There's no introduction to where the gym is, there is no compendium to tell you where the gym is. Worst thing was that I (stupidly) decided to open a bottle of the minibar red wine, and as soon as I opened it, I regretted it. It was more like a spoilt port instead of red wine. I think the heat from the little fridge had cooked it. I called up front desk and they said they would replace it. Another hour later, still nothing so I called again and they said they'll fix it immediately. Another half hour later, still nothing. I called up to say forget about it, just don't charge me. Had a shower, then a knock on the door with the bottle of wine. Trust me, I did not open it. There's a bottle shop up the hill as well as a few takeaway places if you don't want to order in or risk spoilt wine. I spoke to the assistant manager (Sam?) on checkout about my bad wine experience and also about why I wasn't made aware of the discounted breakfast. And he couldn't care less. Really bad way to check out.